Frequently Asked Questions
Where does MANGO POWER ship to?
We offer express shipping across the entire United States and Canada. Customers from other areas can contact our Customer Service at support@mangopower.com for further details about the shipment.
Do I need to set up an account to place an order?
It is optional to create an account to initiate your purchase. We offer the convenience of proceeding as a Guest at checkout. However, establishing an account can expedite future transaction processes and enable you to get the latest information and special discounts!
Will I have to pay customs and sales tax?
Orders to the U.S. and Canada will be processed directly from our local warehouses, negating customs fees. However, please note that our prices do not include U.S. sales tax. You may incur additional sales tax charges depending on your local tax regulations. If you possess a tax exemption certificate, please let us know before you create a new order, and we'll happily exclude the sales tax from your order.
Can I place my order over the phone?
All orders are placed on our website by the customer. Call us at +1(510)726-0166 Monday - Friday, 9 AM – 1 PM, 2 PM – 5 PM (PT) if you need additional support with your new order!
When will my order be shipped?
Upon receipt of your order, we will diligently prepare for shipment within 48 hours. Anticipate the arrival of items between 3 to 7 business days from your purchase date.
How do I track my order?
After your order ships, you will receive the tracking information via email.
How are multiple items in the same order shipped?
Should you purchase multiple items within a single order, please be aware that they may be shipped in separate parcels. We kindly ask for your patience as all of your items should arrive within an estimated 3-7 business days. For any queries regarding your shipping details, don't hesitate to contact us at support@mangopower.com.
Can I edit my order after it is shipped?
If a tracking number for your order is yet to be provided, kindly contact us at support@mangopower.com. Our dedicated customer service team stands ready to assist with any necessary adjustments.
How can I cancel my last order?
Please get in touch with our support team at support@mangopower.com, and we will help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment.
I regret buying it. Can I get a full refund for the unit?
Our unconditional return policy strictly applies to orders transacted via mangopower.com within the United States region. For such unconditional returns, customers may seek a refund after obtaining confirmation from our dedicated Mango Power support team.
