2.1 Warranty Period of Products

Category	Warranty
Mango Power E Mango Power E CATL Battery Cell    Mango Power E BMS Circuit Board    Mango Power E LED Screen	60 months      120 months     60 months     60 months
Mango Power M Battery 5kWh     Mango Power M Hybrid Inverter    Mango Power M Smart Screen	120 months, 4500 discharged cycles, 15MWh energy throughput (Whichever comes first among the above three) Paid Extended Warranty 60 months. 120 months     36 months
E battery	60 months
Mango Power Union	36 months
mpanel Pro	12 months
mSocket	12 months
mSocket Pro	12 months
30A Fast Charging Cable	12 months
Solar Panel 200W (18V)	12 months
Solar Panel 200W (36V)	12 months
Solar Panel 200W (72V)	12 months
Solar Panel 400W (41V)	18 months
Solar Parallel Connection Cable	12 months

a. Mango Power E CATL Battery Cell - Covered by a 10-year warranty. The battery cells are warranted for a period of 10-years, granted they are maintained and utilized under regular use and storage conditions. Should there be any failure in the Battery Cell within this 10-year period due to reasons not caused by personnel actions, Mango Power will provide a full repair service at no cost.
Important Note: The BMS (Battery Management System) circuit board and the LED light board integrated within the Battery Cell are exceptions to the 10-year warranty. These specific components adhere to the standard 5-year warranty period.
Other Electronic and Physical Components of Mango Power E
-These components are covered under a 5-year warranty. This ensures they are free from defects in materials and workmanship from the date of the original purchase.
b. The Mango Power M warranty period starts from the date of product activation. Mango Power provides a paid extended warranty service for Marngo Power M batteries. Customers can purchase an additional 5-year extended warranty.Dealers can purchase from Mango Power according to actual rheeds. The extended warranty fee may change. The latest version of the quotation shall prevail for sales.
*Table updated November 2024
**For the Mango Power Union series Indiegogo backers, Mango Power offers an exclusive warranty period based on campaign commitment.

2.2 Warranty Period Determination
a. Valid Proof of Purchase:
The following proof of purchase documents are required when customers claim warranty from Mango Power:
1) Orders placed on mangopower.com: Sales invoice, order confirmation email and logistics information that clearly show the description of the product, price, sales channel, sales date and delivery date;
2) Products purchased from other channels: Valid purchase invoice, logistics evidence, or order number(s) confirmed by Mango Power customer service team;
b. Warranty Start Date:
1) The warranty period begins the day your product is received at your delivery address.
2) Most Mango Power products have a warranty that exceeds 12 months. If you cannot locate shipping information to prove your warranty start date, we will default to a 30-day shipping time from your date of purchase, with the warranty starting 30 days after purchase.
c. Defect Reporting Date:
Whether or not your defect is covered under warranty depends on the date you report your defect. The defect reporting date can be from one of the following methods: Phone contact date, support email date or in-app report date, the earliest of which shall be considered your defect report date.
d. Unconditional Return Period:
You can return your product unconditionally within 30 calendar days of receiving your product provided it was ordered on mangopower.com in the contiguous US.
e. Warranty Repair Service Period:
According to the above-mentioned warranty table in section 2.1, products under warranty that do not meet the requirements of refund or replacement can request a warranty repair service. f. The replacement product or parts will either inherit the remaining warranty period of the original product, or be given at least 3 months warranty, the longer period shall prevail.

This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

3.1 Unconditional Returns Policy
a. Unconditional returns policy only applies to orders placed on mangopower.com in the US region; customers can request a return within 30 days after receiving the product;
b. For products purchased from other channels, Mango Power does not accept unconditional returns. Please contact your purchase channel first;
c. For unconditional returns, customers can request a refund after confirmation with Mango Power customer service.

3.2 Requirements of Refunds & Replacements
a. For products and all accessories, no man-made damage is found;
b. All accessories and parts need to be sent back to Mango Power with the main product;
c. Parts and accessories should be securely packaged for return delivery in order to ensure good condition and to prevent damage during transportation.

3.3 Product Returns Process
a. Send an email request to support@mangopower.com with the product delivery information.
b. Our Service Team will determine whether your order is eligible. After confirming your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product;
c. Mango Power will process your return request according to the return policy.
d. Please do not return the items without the RMA confirmation from the Mango Power Service Team. For returns without confirmation, the refund or replacement may not be processed;

3.4 Policy of Refunds & Replacements
a. For returns of US orders and if the product is in good condition, we'll charge a transaction fee + shipping cost. If there are quality issues with your product, we will give you a full refund or a one-time free replacement;
b. After Mango Power receives your refund request, we'll issue the refund within 14 business days after we receive your product. We will then notify you by email once your refund has been processed. If you don't receive the refund after 14 business days, please contact support@mangopower.com;
c. After Mango Power receives your product replacement request, we'll send a replacement product within 7 business days of receiving your product.

3.5 Refunds & Replacements may not be provided when:
- The refund/replacement is requested after 30 days of receiving the product.
- The product is returned without confirmation by Mango Power customer service team.
- Legal proof-of-purchase, receipts, or invoices are not provided, can’t be found, or are reasonably believed to have been forged or tampered with.
- A product sent to Mango Power does not include all the original accessories, attachments, and packaging, or it contains items damaged by the user.
- Evidence is found of damage caused by collision, scorching, or unauthorized use or modification of the product, including exposure to moisture or water, entry of other foreign items (including but not limited to oil, sand, etc.) or improper installation or operation of the product is found.
- Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
- Damage is caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, or traffic accidents.
- The product has not been sent back to Mango Power within 15 calendar days after confirmation from Mango Power.
- Other circumstances that are not stated in this policy but Mango Power has sufficient proof to refuse.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

4.1 Warranty Repair Service
a. If the product is under warranty the customer can request Mango Power to repair their product in the event that it is not functioning as intended;
b. The customer can request repair when the following conditions are met:
1）The product has a manufacturing defect during the warranty period.
2）A valid proof-of-purchase, receipt, or order number for the warranty service is provided.
c.The Warranty Repair Service will not be provided when:
1） The request for repair is made after the warranty expires.
2） Damage is found to have been caused by non-manufacturing factors, including but not limited to user error.
3） Damage is found to have been caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
4）Water damage or other damages are found to have been caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
5） Damage is found to have been caused by operating the unit in bad weather (i.e. strong winds, rain, sand/dust storms, etc.).
6）Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.
7） The product has not been sent back to Mango Power 15 calendar days after warranty repair confirmation from Mango Power.

4.2 Paid Repair
Paid repair is required in the following situations:
a. The product's warranty has expired.
b. All conditions that do not belong to the Warranty Repair Service.

4.3 Quotation criteria for paid repair.
Paid repair is required for conditions that are not covered by Warranty Repair Service. Reasonable cost will be charged with the following categories:
a. Spare parts cost
b. Labor cost
c. Logistics cost


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

a. Customers need to check the product for damages before signing to receive the product. If there are any problems, please contact Mango Power and provide the corresponding certification or proof. When signing receival for products, the customer needs to check whether the product is intact and undamaged. If left unchecked, it will be deemed that the customer considers that the product is functioning and not damaged. If the product is damaged during transportation, please contact Mango Power within 24 hours;
b. In the event that the customer sends a product to Mango Power without advance authorization from Mango Power’s after-sales team, Mango Power has the right to reject the package, and any loss or damage shall be covered by customer;
c. If the customer sends a product back to Mango Power by COD (cash-on-delivery) without authorization of Mango Power in advance, the package may be rejected due to payment failure; and the customer shall bear any direct or indirect loss during this operation;
d. The customer shall send the product back to the specified and unique address according to instructions of the Mango Power service team. In the event that a product is sent to any other address by mistake, Mango Power shall not be responsible for safety or transferring of product, even if the address is relevant to Mango Power;
e. The customer needs to make sure that the receiving addresses are correct and up-to-date. If the receiving address provided by the customer is incorrect, or the recipient refuses to receive the product, the loss caused shall be covered by the customer.
f. Customs Clearance: Mango Power will not bear any customs clearance fees incurred.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

Before requesting after-sales service, the following steps must be taken:
- Follow the service procedures specified by Mango Power;
- Follow the instructions of the Mango Power service team and provide a product defect description and any relevant information of recipient;
- Remove all additional parts. Alterations and attachments are not covered under warranty;
- Ensure that the product or parts are free of any legal restrictions that prevent repair or replacement.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

For some circumstances this policy does not cover, customers and Mango Power shall discuss to find solution based on fact and proof.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

When receiving service, mango power is responsible for loss or damage to your product only while it is in mango power's possession or in transit, in conditions where mango power is responsible for transportation.
Under no circumstances, and notwithstanding the failure of essential purposes of any remedy set forth herein, should mango power, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in contract, warranty, negligence, strict liability or other theory of liability:
1) Third party claims against you for damages;
2) special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of mango power, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product. The foregoing limitation does not apply to damages for bodily injury (including death), damage to real property or damage to tangible personal property for which mango power is liable under law.
3)As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you..


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

This policy provides you with extra and specific legal rights. You may have other rights according to the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Mango Power. Nothing in this policy affects your statutory rights, including rights of consumers under laws or regulations governing the sale of consumer products that can not be waived or limited by agreement.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.

Mango Power reserves the right of final interpretation of the above customers' after-sales policy.


This limited warranty policy only applies to Mango Power's products purchased in North America through official channels.